Pohanka Honda in Capitol Heights

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Call: 855-995-7285 Service: 855-976-6252 Parts: 855-976-6254

Service FAQ

How do I update my DVD Navigation system?
Updating your Honda DVD Navigation system can be done in just three easy steps when you visit Honda’s navigation assistance page here. All you have to do is select the model and year of your vehicle from the menu, choose an update product that’s right for your system and complete your order with a secure ordering process!
How often do I need to change the oil in my vehicle?
There are many variables that determine how often an oil change is needed (climate, drive time, highway or city street driving, etc.). You should refer to the Scheduled Maintenance section in the appropriate owner's manual for specific information, or give one of our service advisors a call at (855)976-6252.
Is it possible to tow my Honda vehicle with all four wheels on the ground (dinghy towing)?

For model year 2006 and newer, if a Honda vehicle is approved for towing with all four wheels on the ground, it will be noted in the Owner's Manual for that vehicle. Please refer to the owner's manual for specific towing instructions.

For model year 2005 and older, dinghy towing capability may or may not be possible. Please contact Honda Automobile Customer Service (800-999-1009) for additional information on whether or not your specific 2005 or older vehicle may be dinghy towable.

Why do I hear a groaning noise when I start my car and then leave for work in the morning?
On models with a compact anti-lock brake system (ABS) unit, the vehicle's ABS emits a brief grunt or groan when it does a self-check. The self-check occurs when a vehicle is backed up or driven forward after being started. The groaning noise associated with the ABS self-check is a normal characteristic; it doesn't mean there is a problem with the ABS.
Do warranty repairs have to be completed at the dealership where the car was originally purchased?
No. Warranty repairs can be performed at any authorized Honda dealership.
How do I link my phone to my Honda’s Bluetooth?
  1. On the phone, verify Bluetooth is ON and it’s in discoverable mode. Consult your phone’s user manual for instructions on how to change these settings.
  2. Press the PHONE button on the radio unit. The vehicle will notify you that there are no phones paired and ask you if you would like to pair a phone now.
  3. Select "YES" and then "OK"
  4. The vehicle will search and then provide a list of Bluetooth devices found.
  5. Select your phone from the list. The phone will either display a 6 digit number to verify against the vehicle, or the phone will prompt for the pairing pass-code. - If the 6 digit number is displayed, verify the number on the phone matches the number on the vehicle and press the confirmation button on the phone. - If the phone prompts for the pairing pass-code, enter the pairing pass-code provided by the vehicle into the phone.
  6. If the phone is not found by the vehicle, select "PHONE NOT FOUND?" and skip to step 9. The vehicle will prompt you to begin the pairing search from the phone.
  7. Once the phone is paired, the vehicle will notify you that the pairing was complete. If your phone supports enhanced features such as message and phonebook access, the vehicle will display "Automatic Phone Sync". Select "On" for phone information to be imported or "Off" to not allow the vehicle to synchronize these features. Check your phone for any popup messages and be sure to select the check boxes to always allow access to the incoming message notifications and automatic phonebook download requests if asked. Not accepting these requests may cause Bluetooth connection problems.
  8. If your phone was not found while on step 4, proceed with the following steps on the phone.
  1. From the home screen on the phone, tap "Settings"
  2. Tap "Bluetooth"
  3. Verify that "Bluetooth" is ON. If not ON, tap the slider next to "Bluetooth" to turn from OFF to ON.
  4. The phone will automatically scan for devices.
  5. Tap the expected name of the device.
  6. The phone will either display a 6 digit number to verify against the vehicle, or the phone will prompt for the pairing pass-code. If the 6 digit number is displayed, verify the number on the phone matches the number on the vehicle and press the confirmation button on the phone. If the phone prompts for the pairing pass-code, enter the pairing pass-code provided by the vehicle into the phone.
  7. To enable incoming message notifications, tap the blue circular icon next to the device name and tap the slider next to "Show Notifications" to turn from OFF to ON.

Instructions are based on newer model Hondas. Can’t get your phone to connect? Give one of our sales associates a call at (855) 995-7285, or stop by for some assistance!

DISCLAIMER:
Connectivity depends on phone compatibility, which is not guaranteed by Honda and can change. Before purchasing a phone or this vehicle, please confirm compatibility. Honda will not be responsible for the compatibility of a phone with this vehicle.

How do I link an additional phone to my Honda’s Bluetooth?
    1. Ensure Bluetooth is OFF on all phones except the phone to be paired. On the phone to be paired, verify Bluetooth is ON and it’s in discoverable mode. Consult your phone’s user manual for instructions on how to change these settings.
    2. Press the PHONE button on the radio unit. The hands free system will notify you that there are no phones connected to the system and ask you if you would like to connect to a phone now.
    3. Select "YES" and then "OK"
    4. The system will provide a list of phones that have been previously paired. To initiate a new pairing, select "Add Bluetooth Device" and then select "OK".
    5. The system will search and then provide a list of Bluetooth devices found.
    6. Select your phone from the list. The phone will either display a 6 digit number to verify against the system, or the phone will prompt for the pairing pass-code. - If the 6 digit number is displayed, verify the number on the phone matches the number on the system and press the confirmation button on the phone. - If the phone prompts for the pairing pass-code, enter the pairing pass-code provided by the system into the phone.
    7. If the phone is not found by the system, select "PHONE NOT FOUND?" and skip to step 10. The hands free system will prompt you to begin the pairing search from the phone.
    8. Once the phone is paired, the system will notify you that the pairing was complete. If your phone supports enhanced features such as message and phonebook access, the system will display "Automatic Phone Sync". Select "On" for phone information to be imported or "Off" to not allow the system to synchronize these features. Check your phone for any popup messages and be sure to select the check boxes to always allow access to the MAP and PBAP requests if asked. Not accepting these requests may cause Bluetooth connection problems..
    9. If your phone was not found while on step 5, proceed with the following steps on the phone.
    10. From the home screen on the phone, tap "Settings"
    11. Tap "Bluetooth"
    12. Verify that "Bluetooth" is ON. If not ON, tap the slider next to "Bluetooth" to turn from OFF to ON.
    13. The phone will automatically scan for devices.
    14. Tap the expected name of the device.
    15. The phone will either display a 6 digit number to verify against the vehicle, or the phone will prompt for the pairing pass-code. If the 6 digit number is displayed, verify the number on the phone matches the number on the vehicle and press the confirmation button on the phone. If the phone prompts for the pairing pass-code, enter the pairing pass-code provided by the vehicle into the phone.
    16. To enable incoming message notifications, tap the blue circular icon next to the device name and tap the slider next to "Show Notifications" to turn from OFF to ON.

Instructions are based on newer model Hondas. Can’t get your phone to connect? Give one of our sales associates a call at (855) 995-7285, or stop by for some assistance!

DISCLAIMER:
Connectivity depends on phone compatibility, which is not guaranteed by Honda and can change. Before purchasing a phone or this vehicle, please confirm compatibility. Honda will not be responsible for the compatibility of a phone with this vehicle.

How do I change the windshield wiper inserts?

Replacing your windshield wipers is a quick, relatively easy task. We recommend that you check the condition of your wiper blades at least every six months, although inspection of wiper blades is done in our Honda multi-point inspection with all services. Replace your wiper inserts if you find signs of cracking in the rubber, areas that are getting hard, or if they leave streaks and unwiped areas when used. If you are unsure of what kind to use, see your owner's manual or ask one of our team members. If you find you require assistance with changing your windshield wipers, one of our team members would be glad to help!

  1. Raise each wiper arm off the windshield, lifting the driver’s side first, then the passenger’s side. Do not open the hood when the wiper arms are raised, or you will damage the hood and the wiper arms.
  2. Disconnect the blade assembly from the wiper arm: Press and hold the lock tab. Slide the blade assembly toward the lock tab until it releases from the wiper arm. When replacing a wiper blade, make sure not to drop the wiper blade or wiper arm down on the windshield.
  3. Remove the blade from its holder by grasping the tabbed end of the blade. Pull firmly until the tabs come out of the holder.
  4. Examine the new wiper blades. If they have no plastic or metal reinforcement along the back edge, remove the metal reinforcement strips from the old wiper blade, and install them in the slots along the edge of the new blade. Make sure the three rubber tabs inside the blade fit to each notch of the rein-forcement.
  5. Place the top of the wiper blade on the end of the blade assembly, and slide the blade onto the assembly in the direction pointed to by the arrow. Make sure the blade is completely installed.
  6. Slide the wiper blade assembly onto the wiper arm. Make sure it locks in place.
  7. Lower the wiper arm down against the windshield, the passenger’s side first, then the driver’s side.
  1. Raise the wiper arm off the rear window.
  2. Disconnect the blade assembly from the wiper arm by pivoting the blade assembly upward.
  3. Pull one end of the blade out from the holder. Slide the blade out of the holder.
  4. Examine the new wiper blades. If they have no plastic or metal reinforcement along the back edge, remove the metal reinforcement strips from the old wiper blade, and install them in the slots along the edge of the new blade.
  5. Slide the new blade into the holder. Make sure it is engaged in the slot along its full length. Insert both ends of the blade into the holder. Make sure they are secure.
  6. Install the wiper blade assembly onto the wiper arm. Make sure it locks in place.
  7. Lower the wiper arm against the windshield.
What is Roadside Assistance?

24-Hour Roadside Assistance

Honda Roadside Assistance is a 24-hour emergency road service available to you in the United States, Canada and Puerto Rico throughout your 3-year/36,000-mile warranty term starting with 2015 vehicles. 24-Hour Roadside Service With the Honda Roadside Assistance Service, if you experience any of the following while on the road, just call our toll free number and we will dispatch a unit to provide services that can let you proceed to your destination. You are covered for any of the following services (limitations apply):

  • Winching
  • Jump start
  • Fuel delivery*
  • Lockout
  • Flat tire
  • Mechanical tow
  • Accident tow

24-Hour Emergency Towing

Honda Roadside Assistance will arrange to transport your vehicle to the nearest Honda dealer in the event of a mechanical disablement that renders it inoperative. Your vehicle must be accessible to our dispatched transport unit (as determined by our local facility) to receive this service.

Please note: You will be required to pay up front for warranty repairs performed by any facility other than a Honda dealership. Please submit claims for warranty reimbursement to your Honda dealer. Emergency Lockout Service If your keys are lost, broken or locked in your car, Honda Roadside Assistance will assist you in unlocking your vehicle.

Call 1-866-864-5211 24 hours a day, 7 days a week. You may call this toll-free number any time you may require any of these Honda Roadside Assistance services from anywhere in the United States, Puerto Rico or Canada.

*Two gallons provided, not to exceed twice in a calendar year. Requires VIN at time of service request.

What should the tire pressure be on my car?
The tire pressure should always be set to the tire manufacturer's suggest PSI (pounds per square inch) pressure specs. The specs can be found on the side of your tire. Properly inflated tires will give you better gas mileage, tire wear, and overall handling of your vehicle.
Why should I purchase genuine Honda parts and accessories?

Genuine Honda Parts and Accessories are engineered to the same exacting quality standards as the automobiles for which they are designed, providing factory installed fit, appearance and functionality tailored to each individual model.

You can call our Parts Department at (855) 976-6254, stop by the dealership.

The battery was disconnected from my vehicle and now my radio display is flashing "CODE" and the radio doesn't work. Where can I find my radio code?

If an audio unit with theft protection is disconnected from electrical power, you must enter a unique code into the unit or it will not work. This code and the audio unit's serial number are listed on the anti-theft ID card that comes with the vehicle. If this card is lost, you must obtain the audio unit serial number in order to get the radio code. Once you have the audio unit serial number, you can go to the Radio & Navigation System Micro-site to retrieve your radio code. Some newer vehicles allow you to retrieve the audio unit serial number electronically from the radio. Refer to your owner's manual for the specific procedure. Older vehicles (model year 2003 and older) require a visit to the dealer in order to retrieve the audio unit serial number. If dealer assistance is required to retrieve your serial number, the dealer will be able to provide the radio code as well.

For more information on how to retrieve your Radio or Navi code, go to the Radio & Navigation System Micro Site. For additional assistance, give our service department a call at (855) 976-6252.

What is included in the Honda Multi-Point Vehicle Inspection?

A multi-point inspection is standard on any Honda service. Our Honda trained and certified technicians check all of the following to ensure your Honda is running at safe and optimal performance.

  • Interior/Exterior
    • Headlights (high and low beams)/Taillights/Brake lights/Hazard Warning Lights/Turn signals/Exterior Lamps
    • Interior Lights
    • Windshield washer spray/Wiper operation/Wiper Blades/Windshield condition
    • Parking Brake
    • Horn operation
    • Clutch operation (if applicable)
    • Cabin air filter replaced at owner’s manual service interval
  • Battery Performance
  • Under Hood
    • Check fluid levels: Oil/Coolant/Power steering fluid/Brake fluid*/Windshield washer fluid/Automatic transmission fluid
    • External drive belts and radiator hoses
    • Hydraulic clutch reservoir fluid (M/T vehicles)
    • Engine air filter replaced at owner’s manual service interval
  • Under Vehicle
    • Brake lines/Hoses/Parking brake cable
    • Shock absorbers/Struts/Suspension/Tie rod ends and boots/Steering gear and dust seals
    • Exhaust system
    • Engine oil and/or fluid leaks
    • Drive shaft boots/Constant velocity boots and bands
  • Tire Condition
    • Wear pattern
    • Tire tread
    • Tire inflation
  • Brake Condition

*Brake fluid NOT filled – fluid level indicates pad wear

Schedule your next appointment with us by calling (855) 976-6252 or visiting our online scheduling here!

What should I do if I lose my keys?
If you need an additional key made, you will need to bring your registration card and driver’s license with you to our dealership. The person whose name appears on the registration car must be present in order to have a key made. If it’s a programmable key, you will need to go through our Service department, while older model Hondas can be cut from our Parts department.
What does the light on my dash mean?

When a warning symbol appears in the odometer area of your dashboard, it means your vehicle requires attention or is due for maintenance. You should always refer to you Honda owner’s manual for complete dashboard warning light descriptions and recommended action or call our service department at (855) 976-6252. Here are some of the most common symbols you may see:

 

 

 

 

Service Hours

855-976-6252
Monday 6:00 am - 8:00 pm
Tuesday 6:00 am - 8:00 pm
Wednesday 6:00 am - 8:00 pm
Thursday 6:00 am - 8:00 pm
Friday 6:00 am - 8:00 pm
Saturday 7:00 am - 6:00 pm
Sunday 9:00 am - 5:00 pm